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Security and Privacy Policy

This Privacy Policy governs the manner in which Bourne Valley Garden Centre collects, uses, maintains and discloses information collected from users (each, a "User") of the shop.bournevalleygardencentre.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Bourne Valley Garden Centre.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Web Browser Cookies
Our Site may use "cookies" to enhance User experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

Bourne Valley Garden Centre may collect and use Users personal information for the following purposes:

 

  • - To improve customer service
  • - To help us respond to your customer service requests and support needs more efficiently
  • - To improve our Site
  • - To improve our products and services
  • - To process payments
  • - To process an order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, competition, survey or other Site feature
  • - To send Users information they agreed to receive about topics we think will be of interest to them
  • - To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL (Secure Sockets Layer) secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy
Bourne Valley Garden Centre has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Bourne Valley Garden Centre
Woodham Park Road
Woodham
Addlestone
Surrey

Email: info@bournevalleygardencentre.co.uk

Registered in England and Wales No 3236202
VAT Registered 211 6446 95

 

This document was last updated on March 13, 2015

 

Bourne Valley Garden Centre, Woodham Park Road, Woodham, Addlestone, Surrey, KT15 3TH, Registered in England and Wales No 3236202. Registered office: Sherwood House, 41 Queens Road, Farnborough GU14 6JP, Vat reg. 211 6446 95. Copyright 2017 Bourne Valley Garden Centre.  

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