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Refunds & Returns

Returns

All goods will be sent either by Recorded Delivery (Royal Mail) or Courier.

Please inspect your delivery from our partner Courier. If your outer package is damaged please do not accept the goods.

On acceptance of your goods, if you find them faulty then please contact the online team to explain the problem. The online team can be contacted by email (info@bournevalleygardencentre.co.uk) or telephone 01932 342 013. We endeavour to do our best to rectify your issue but sometimes we will need to have the goods returned to us.

We will arrange for a courier to pick the goods up from you or you can return them in person.


We ask that you pack the goods the same way that they arrived and that all parts and manuals are included.

Assuming, on receipt of the goods, we find the fault is genuine we will replace the goods and send them back to you at no cost to you.

If on receipt of the goods we find no issue or damage to the item then you will be charged the full return costs of the goods (if you requested a courier).

If you change your mind and do not wish to keep the goods then you have 21 days to return them to us for a full refund.

Refunds

Once we have agreed to refund you either all or part of your order, you will receive an email from Bourne Valley Garden Centre headed "Your Returns". This will contain information on which goods we have refunded and also a PDF return invoice. If we are refunding your delivery costs, you will receive a second email from our online team confirming this.

All Refunds will be returned on the card you used for payment of the goods. Pleased allow 3 working days for the refund to reach your bank account.

Parcels returned to us undelivered or refused are charged at £10 to help cover the Courier charge, any additional distance charges may also be added. This is not charged on agreed returns.

Bourne Valley Garden Centre, Woodham Park Road, Woodham, Addlestone, Surrey, KT15 3TH, Registered in England and Wales No 3236202. Registered office: Sherwood House, 41 Queens Road, Farnborough GU14 6JP, Vat reg. 211 6446 95. Copyright 2017 Bourne Valley Garden Centre.  

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