Delivery

 

Delivery van

 

Deliveries for in-store and online purchases are available, Monday to Friday, 9am - 5pm and occasionally at weekends too.
 

IN-STORE PURCHASES

Please speak to a member of staff to arrange a delivery of an item purchased in-store. Often this can be fulfilled same day or next day. 


 

ONLINE PURCHASES

DELIVERIES FOR FURNITURE, BBQ’S AND LARGE ITEMS PURCHASED ONLINE (LOCAL ONLY)

Orders are delivered directly by Bourne Valley Garden Centre.  

 

LOCAL DELIVERY within 15km  - Free for furniture and BBQs. £5 delivery charge for other items. 

LOCAL DELIVERY  within 25km - Free for furniture and BBQs. £10 delivery charge for other items.

 

For more information, and to see if your postcode is deemed local, please see our Postcode Area page. Unfortunately we are unable to deliver large items to postcodes which do not appear in the local list.

 

WHEN SHOULD I EXPECT MY DELIVERY?

  • If your item is in stock, we aim to be in contact within 2 working days to arrange delivery. Following this, we will then deliver within 5 working days.

  • Our trained delivery drivers will aim to position any furniture or BBQs in the room or location of your choice

  • We will even take away the packaging, but please be aware we will NOT assemble your goods.
  •  All deliveries need to be signed for by someone over the age of eighteen, any damage to packaging needs to be noted on the delivery note

 

DELIVERY DIRECT FROM THE SUPPLIER 

Some items are delivered directly from a supplier using their preferred delivery method – usually a courier, or occasionally their own delivery team. The supplier will contact you directly and will give you a delivery estimate accordingly.

 

CANCELLING AN ORDER  

Should you wish to cancel an order, please email [email protected]  or call our customer services team on 01932 342 013 to arrange this. We do ask, if you have already been advised of a delivery date, that you contact us AT LEAST one working day prior.  We reserve the right to charge you for collection of unwanted items. Collection costs will be based on your postcode and advised by customer services.