Terms & Conditions


Bourne Valley Garden Centre is dedicated to providing an outstanding shopping experience and customer service. If you have any enquiries, suggestions or feedback on how we can improve then please contact us.


Telephone: 01932 342 013  
Email: info@bournevalleygardencentre.co.uk


Payment Methods:

We accept Visa, Mastercard, Maestro, Visa Debit and Electron in-store and online.


Online Purchases of Goods:
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


Our right to refuse an order:

We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:

  • We have insufficient stock to deliver the goods you have ordered;

  • We do not deliver to your area; or

  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do refuse your order we will notify you by e-mail and will refund your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.



The prices payable for goods that you order are as set out in our website. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

Returns Policy:

Please see our Returns Policy page for full details of our in-store and online returns policy. Our returns policy does not affect your statutory rights.

Delivery of Goods

Please see our Delivery page for full details of our in-store and online delivery policy.

Ticketed Events Terms & Conditions

Pre-booking is required for some Events at Bourne Valley Garden Centre and is limited to the specified capacity.

Where booking is required, please present a printed copy of your ticket(s) or show your e-ticket(s) on a mobile device to the cashier on entry.  

Children must be accompanied and supervised by an adult at all times. 

All prices include VAT at the current rate. Full payment is required at the time of booking.

Events may be subject to change or cancellation.

Refunds will be considered at the Manager's discretion. 

Please inform us if us if anyone in your party has any access or disability requests.

Vegetarian and gluten-free food options are available. Food and drinks prepared in our garden centre are done so in an open plan kitchen and counter area where wheat flour, milk and eggs are in regular use. There is a small possibility that allergen traces may be found in prepared menu items. If you have a food allergy or intolerance please ask your server for our allergen guide so you can make an informed decision.

Bourne Valley Garden Centre is not liable for any accidents or injury due to Health and Safety rules having been breached by anyone attending. Events and sessions are subject to change or cancellation. All items are subject to availability.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


Our right to vary and update the website and our Terms & Conditions

We have the right to revise to modify or withdraw, temporarily or permanently, the whole or part of, this website with or without notice. Bourne Valley Garden Centre shall not be liable for any modification to or withdrawal of the website.

We reserve the right to update these terms and conditions without notice. The use of this website following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.


Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and except where you are dealing as a consumer:

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and, Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.